Privacy Policy

We may collect the following categories of personal information:

• Identification Data: Full name, email address, phone number, and nationality.
• Reservation Data: Check-in/check-out dates, number of guests, room preferences, and special requests.
• Payment Data: Billing address and transaction records (card numbers are processed by our payment gateway and not stored by us).
• Technical Data: IP address, browser type, device information, and pages visited.
• Communication Data: Messages or inquiries submitted through our contact form.

We use the information we collect to:

• Process and manage your reservation, including confirmation and pre-arrival communication.
• Provide customer support and respond to inquiries.
• Comply with legal obligations, including government reporting requirements for guests in Indonesia.
• Improve our website, services, and guest experience.
• Send promotional offers or updates, where you have opted in.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You may disable cookies through your browser settings, though some features of the site may not function as intended.

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, booking systems, and IT infrastructure.
• Government Authorities: As required by Indonesian law, including immigration and tourism regulations.
• Business Partners: OTAs such as Booking.com or Airbnb through which you made your reservation.

All third parties are required to handle your data securely and only for the specified purpose.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure. Please notify us immediately if you suspect any unauthorized use of your account.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Guest reservation records are typically retained for a minimum of 5 years in accordance with Indonesian financial and hospitality regulations.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@oceanstarapartment.com.

Our website may contain links to third-party websites, including booking platforms and travel guides. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.